Frequently Asked Questions
Welcome to the NoirTees FAQ. We've answered the questions we hear most often below. Can't find what you're looking for? Email us at hello@noiretnoir.ca.
Custom Printing
Are the prints permanent?
Absolutely. Our prints are designed to last between 50 to 100 wash cycles (about 1 to 2 years of regular weekly wear), they won't crack or fade for a very long time, maintaining their vibrant look.
Are there special washing instructions?
You can wash your apparel with cold or hot water and dry it as you would any other garment. For added longevity, we recommend turning it inside out before washing and air drying.
What equipment do you print on?
We print in-house in Toronto on genuine Mimaki equipment, which gives consistent, professional-grade results on every order.
Can you print on shirts I already own?
No, we only print on garments ordered through us. We have some exemptions on customer supplied items so please email us to confirm.
Will you make a design for me?
Yes. We'll do our best to create a design for you at no extra cost. Revisions are limited, so the more detail you can give us up front about what you have in mind, the better.
Do you have stock fonts?
Yes. You can browse our most commonly used fonts here: https://noirtees.ca/pages/fonts
Ordering
I would rather call you, what is your phone number?
We are an online-only company and do not have the capacity to serve our customers over the phone at this time. We do offer live chat support during business hours, and our team typically responds to email inquiries within the same day. Reach us anytime at hello@noiretnoir.ca.
Why is your email hello@noiretnoir.ca and not @noirtees.ca?
NoirTees is a division of Noir et Noir, so both brands share the same team and the same contact email, hello@noiretnoir.ca. You're reaching the same company, just a different product focus.
Do you have a minimum order quantity?
No. We don't require a minimum order, so whether you need a single item or a larger batch, we can print it.
How do I check if an item is in stock?
If an item is available to order online, it's in stock. On the rare occasion there's a discrepancy, we'll let you know by email as soon as possible.
How do I know if my order was successful?
You'll receive an automated email confirming your order has been received and is being processed.
Part of my order is missing or incorrect, what do I do?
Contact us by email with your order number and the name of the missing or incorrect item, and we'll resolve it as quickly as we can. Mistakes happen from time to time, and we'll do our best to rectify any errors we've made.
Can I return or exchange custom printed items?
Due to the personalized nature of our products, we do not offer refunds or exchanges on custom printed orders unless there is a manufacturing error or the wrong item was sent. All designs are approved before printing to ensure satisfaction.
Shipping & Discounts
How much is shipping?
Shipping is a flat $8 for single-item orders. Order two or more garments and shipping is free.
How fast is shipping?
Most orders ship overnight. If you need it faster, email us at hello@noiretnoir.ca to confirm if it's possible and get a price.
I need my order today, can you rush it?
The fastest we can do is overnight. If you're in the Greater Toronto Area (GTA), we can offer local courier delivery at no extra cost, guaranteed by 5 PM the next day.
What shipping carrier do you use?
We ship primarily with UPS. For more remote or farther locations, we use Canada Post.
Do you offer discounts for larger orders?
Yes, discounts apply automatically at checkout based on how many garments you order:
- 2 garments: free shipping
- 3 to 6 garments: 15% off, free shipping
- 7 to 9 garments: 20% off, free shipping
- 10 to 12 garments: 25% off, free shipping
What's the discount for an order of 100 items?
Orders past our listed tiers need a custom quote. Email hello@noiretnoir.ca with your quantity, style, and deadline and we'll get you a price.
Can I place a bulk order of 300 shirts or more?
500 shirts is something our team can discuss. We don't have a minimum order, and larger orders may qualify for special pricing. For a quote, email hello@noiretnoir.ca with the shirt style, sizes, colours, quantity breakdown, design, and deadline.
Payments and Taxes
What payment types do you accept?
We accept PayPal, Visa, Mastercard, American Express, and Apple Pay. For Interac e-Transfers, send the transfer to billing@noiretnoir.ca
Is it safe to order online?
Yes. We use industry standard SSL encryption to protect your details. Sensitive information such as your name, address, and card details is encoded so it can only be read on our secure server, and every transaction is checked to confirm it hasn't been tampered with in transfer.
I'm tax exempt, can you remove the tax?
Email your tax exemption number to hello@noiretnoir.ca and we will send you a custom order without tax.
Can I pay part of my custom order now and the rest later?
All custom and made-to-order items must be paid in full before production. Due to the personalized nature of our work and the upfront costs we incur, we're unable to offer split payments or delayed terms at this time.
Do you offer charity discounts?
Yes, we offer discounts for charities. Email us before placing your order to confirm.
When will my card be charged for my order?
The full cost of your order is charged as soon as it's placed.
Do you charge sales tax?
Sales tax is calculated based on the applicable provincial and federal rates within Canada.
What currency do you use?
All our products are listed in Canadian dollars.